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Important Message From Our Food & Nutrition Services Department

On Friday, May 12, Mesquite ISD’s Food & Nutrition Services Department was hit by the worldwide Cyber Attack. As a result, all cafeteria software was affected, causing issues with student accounts. Our Technical Services team is working tirelessly to resolve the problems, but in the meantime, we want to keep you informed on how this situation impacts students and parents. Rest assured that student information and credit card information was not compromised. But in protective measures to keep information from being compromised, the outcome resulted in limited communication between outside systems and our registers on each campus.

Student meal account balances are not available at this time.

  • The online payment system, School Café, has been turned off.
  • Parents will not see accurate information in their School Café accounts
  • Cash or check payments may still be made at the register
  • Free & reduced meal applications must be processed manually; online applications are not available at this time

Mesquite ISD will keep you informed of any updates to this situation. Our top priority is ensuring that all students continue to receive healthy meals while at school. Thank you for your patience and understanding as we work to resolve these issues.

 

CHECK ACCEPTANCE POLICY

Mesquite ISD accepts checks (for the amount of purchase only) that contain the following information:

  • Name

  • Current address

  • Current telephone number

Checks drawn on commercial or business accounts must include the name and address of the check writer.

Checks should not be written in pink, purple or red ink.

Effective April 1, 2015, in the event that a check written to any Mesquite ISD campus, club or organization is returned by your bank, Mesquite ISD or its agent, Envision Payment Solutions, will redeposit your check electronically. This redeposit will result in a returned check fee of $30 plus applicable sales tax. The use of a check for payment is your acknowledgment and acceptance of this policy and its terms.

Customers (check writers) with returned check inquiries should contact Envision Payment Solutions at:

Tel 877.290.5460, or 770.709.3100
Fax 770.709.3007
P.O. Box 157
Suwanee, GA 30024-0157
customerservice@envisionpayments.com

Letter to parents from Envision