We're Here for You!
If you're facing any technical issues, we’ve got you covered. Here's a quick guide on who to contact and how to get the support you need:
If you need to report a new problem or issue to Technical Services please contact the Help Desk by phone at extension 27777 or by submitting a Help Desk support ticket through the MISD Portal. If you need help accessing the online help desk, use this step-by-step tutorial.
Before you contact the Help Desk, please check out our Tech Tips site to see if you can resolve the problem on your own.
If you need assistance resetting your password please click here or visit the "Help, I forgot my password" web page accessible from the MISD Portal login screen. If you are unable to reset or recover your password, please contact the Help Desk to have your account set up for re-enrollment.
Before calling or submitting a ticket to the Help Desk, please make sure you have gathered the following information:
- Employee ID:
- Employee Name:
- Location (Campus\Building):
- Room\Office:
- Phone extension:
- Device Asset Tag (Property of MISD Number):
- Detailed Incident Description:
A detailed description is critical in understanding your technical issue. Providing detailed information on first contact will speed up the work order process and help us to serve you better.
- All issues concerning Skyward should be directed to our Skyward Support Team.
- All Issues with Employees Self-Service should be directed to Payroll page.
- All building issues such as HVAC, grounds maintenance, plumbing, electrical, mechanical, carpentry, non-electronic locks(locksmith), roofing, and other building-related items should be directed to Facilities by your front office staff (Secretaries, Principals, Assistant Principals) only.
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